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Listening to the Displaced

By Kerry Demusz
ISBN: 9780855984373
Oxfam, in partnership with Save the Children, conducted a series of annual surveys of the effectiveness of NGO relief efforts in northern Sri Lanka. The results of these surveys were used to inform and improve the relief programme, to make it more responsive to the needs of the displaced communities.
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Listening to the Displaced View Jacket

  • Synopsis
    Oxfam, in partnership with Save the Children, conducted a series of annual surveys of the effectiveness of NGO relief efforts in northern Sri Lanka. Men, women and children were interviewed in depth and their perceptions and criticisms were recorded. The results of these surveys were used to inform and improve the relief programme, to make it more responsive to the needs of the displaced communities. This paper offers a critical assessment of the project, describing the methodology, assessing the outcomes and identifying lessons for other agencies interested in conducting similar participative, longitudinal studies.
  • Table of Contents
    Acknowledgements
    List of abbreviations

    Introduction

    1. A history of ethnic conflict in Sri Lanka
    Political background
    The context of humanitarian relief

    2. Why listen to the displaced?
    Hearing the displaced in emergencies
    Why is this research important?
    Objectives of the research, 1996-1998

    3. How to listen to the displaced: methoodology
    How to listen: early days
    How to listen: later days
    How to collect the information
    Which method to choose?

    4. Things to consider when researching displacement
    Training Working with children
    Gender and women's voices
    Listening to the disabled
    Choosing the research participants
    Selecting the research team

    5. Analysis
    Particiative feedback sessions
    Thoughts about analysis

    6. Outcomes
    Relief items
    Gender issues
    Coping mechanisms
    People's capabilities
    Past interventions
    Information for advocacy

    7. Lessons learned
    Strengths of the methodology
    Weaknesses of the methodology
    Looking to the future - next steps
    Conclusion

    Notes
    References

    Appendices
    Appendix 1: How to obtain copies of the research reports
    Appendix 2: Questions asked in interview groups in 1997
    Appendix 3: Site Information Recording Sheet

    Maps
    Map 1: Region of the conflict: Sri Lanka/India
    Map 2: Sri Lanka: nine provinces and 24 districts
    Map 3: The Wanni and Jaffna

    Figures
    Figure 1: 'Listening to the displaced' cycle
    Figure 2: 'Listening to the displaced' process (detail)
    Figure 3: Recording the information
    Figure 4: Collating the information

    Tables
    Table 1: Significant events in Sri Lanka, 1948-1999
    Table 2: Relief goods test results, 1996
    Table 3: Samples of focus-group questions, 1997
    Table 4: Key questions reviewed in 1998
    Table 5: Facilitation: key issues

    Index
  • Details
    Sub Title N/A
    Author Kerry Demusz
    Editor No
    Number of Pages 80
    Format Paperback / softback