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Money with a Mission Volume 2

Edited By Alyson Brody,Martin Greeley,Katie Wright-Revolledo
ISBN: 9781853396151
This book reflects the implications of a social performance management agenda for the perspective of twelve partners from Asia, Africa, Latin America and Europe, who participated in a three-year microfinance action-research programme known as Imp-Act

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  • Synopsis
    This book reflects the implications of a social performance management agenda for the perspective of twelve partners from Asia, Africa, Latin America and Europe, who participated in a three-year microfinance action-research programme known as Imp-Act. It features contributions from MFI staff who worked with Imp-Act directly, as well as from members of Imp-Act’s academic team, who worked closely with the partners. The book reflects each MFI’s unique, contextualized approach to measuring and monitoring the social impacts of microfinance, emphasizing the role played by this work in improving delivery of services; increasing client satisfaction and reducing drop-outs from microfinance programmes; and increasing impacts on poverty.Running through the book are three interlinked stories: the story of Imp-Act, an action-research partnership responding to particular concerns within the microfinance industry; the story of organizational systems and learning around social impacts, and the resulting changes to service provision and working practices; and the story of changes in clients’ lives.The book communicates that Imp-Act is not only about proving impact or improving services, but is also about MFIs rediscovering their mission goals and instilling a sense of purpose in their staff and clients.
  • Table of Contents
    Prelims (Contents, Acknowledgements, List of figures, List of tables, List of abbreviations and acronyms, Contributors)
    1. From service providers to learning organizations: microfinance practitioners’ experiences of social performance management
    Alyson Brody, James Copestake, Martin Greeley
    2. Delivering inclusive microfinance with a poverty focus: the experience of the Bangladesh Rural Advancement Committee (BRAC)
    Imran Matin
    3. Institutionalizing a social performance management system at Lift Above Poverty Organization (LAPO), Nigeria
    Stanley Aifuwa Garuba
    4. Cost-effective impact management: the case of the Small Enterprise Foundation (SEF), South Africa
    Ted Baumann
    5. Methodological and organizational lessons from impact assessment studies: the case of SHARE, India
    Marie Jo A. Cortijo, Naila Kabeer
    6. The challenge of sustainability in India’s poorest state: the case of the Centre for Youth and Social Development (CYSD)
    Anup Dash, Naila Kabeer
    7. Institutionalizing internal learning systems: experiences from Professional Assistance for Development Action (PRADAN), India
    D. Narendranath
    8. Measuring and managing change in Bosnia-Herzegovina: Prizma’s steps to deepen outreach and improve impact
    Sean Kline
    9. Achieving the double bottom line: a case study of Sinapi Aba Trust’s (SAT) client impact monitoring system, Ghana
    Lydia Opoku
    10. Institutionalizing feedback from clients using credit association meetings: the experience of FOCCAS, Uganda
    Regina Nakayenga, Susan Johnson
    11. Microfinance networks and the evaluation of social performance: the case of FINRURAL, Bolivia
    Irina Aliaga, Reynaldo Marconi, Paul Mosley
    12. The potential of regional networks to stimulate innovation in microfinance: lessons from the Microfinance Centre (MFC) in Eastern Europe
    Katarzyna Pawlak
    13. Client assessment lessons learned from the Small Enterprise Education and Promotion (SEEP) Network, USA
    Gary Woller
    Back matter (Notes, References, Index)
  • Details
    Sub Title N/A
    Author No
    Editor Alyson Brody,Martin Greeley,Katie Wright-Revolledo
    Number of Pages 208
    Format Paperback / softback