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Practical Action Publishing is committed to protecting your security and privacy. We recognise the concerns of our customers regarding privacy of information. Any information you give us is stored securely, and is not accessible to other users of this site. Rest assured that any information you give to Practical Action Publishing will not be distributed to any other company outside of Practical Action Publishing except insofar as it is necessary for us to process your book order, unless you give us your express consent.
We will only use the information that we collect about you lawfully (in accordance
with the UK Data Protection Act, 1998). The Data Protection Act is enforced
and administered by the UK Information Commissioner. You can find more at
www.informationcommissioner.gov.uk
We collect information about you for two reasons: to process your order and
to provide you with the best possible service. We will not e-mail you or pass
your information to another trader unless you have given us your consent. In
order to process your payment we may, however, provide financial information
to our distributor and to account processors (including Banks and such organizations).
In addition, you may notify us if you do not wish to receive any further marketing
information from us. The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We only retain your credit or debit card information, or other financial information
on our site as long as is required for us to process payments (the duration
of the card verification). Credit card numbers can also be kept "on file" for
those customers who do not wish to use their credit cards online or who maintain
an account. Simply call and provide us with your card information and we will
maintain it "offline" and
you can order using PhoneFax as your payment option.
We do not collect sensitive information about you without your explicit consent.
We may use technology to track the patterns of behaviour of visitors to our
site. Your IP address is used to help identify you and your shopping cart and
to gather broad demographic information.
Our site uses session cookies to maintain your shopping information (after
you sign in and add items to your shopping cart), which are stored on your
computer as long as you are in the store, or even if you leave the site for
less than 20 minutes and return. Once you have left the store, been inactive
for 20 minutes or more, or closed your browser, these are removed from your
system. Cookie information can be viewed through your individual browser.
We will endeavour to ensure the information we hold is accurate and up to
date. You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold on our customers is eld securely in
accordance with our internal security policy and the law. If we intend to transfer
your information outside the EEA (European Economic Area) we will always obtain
your consent first, except for payment processing through the secure channels
of our banking partners.
We do not knowingly collect for company use any personal information of children
under 12 without the consent of their parent or carer.
If you have any questions or comments about privacy or security, please contact
us
Security and Secure Shopping Verification
Practical Action Publishing guarantees that every transaction made at our online store
will be safe. This means you are not liable for any unauthorized charges made
to your credit cards as a result of shopping at our online store.
We use the industry standard Secure Socket Layer (SSL) encryption to ensure
the highest security for credit card and personal details submitted to us over
the Internet. This secure server software encrypts all of your personal information
including credit or debit card number, name and address. The encryption process
takes the characters you enter and converts them into bits of code that are
then securely transmitted over the Internet. Our secure-server software encrypts
all your personal information so that the information passed between your computer
and our website cannot be read in the unlikely event that it is intercepted
by someone else.
We are a member of the GeoTrust Quick SSL network. For more information regarding
this technology, you can click on the SSL padlock icon found on your browser
software to verify our security and find out more.
This statement was updated in December 2006.
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