CUSTOMER SERVICE

01926 634501

Small Customers, Big Market

By Malcolm Harper
ISBN: 9781853396083
This book shows commercial bankers that they can profitably provide microfinance services to the poor, and foreign aid donors, policymakers, NGO staff and microfinance practitioners that it is often quicker, less expensive and more effective for micro-finance services to be provided by commercial banks than by specialist microfinance institutions.

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  • Synopsis
    This book shows commercial bankers that they can profitably provide microfinance services to the poor. It illustrates, through the experience of particular banks, why banks have become involved and how they have made a success of their involvement.
    The eighteen case studies all show that banks can earn good profits at the same time as serving the needs of people who previously lacked access to financial services.
    The authors also demonstrate to foreign aid donors, policymakers, NGO staff and microfinance practitioners that it is often quicker, less expensive and more effective for micro-finance services to be provided by commercial banks than by specialist microfinance institutions.
  • Table of Contents
    Contents

    Preface
    Acknowledgments
    Introduction: Why should commercial banks be interested in microfinance?

    Part I: CASE STUDIES


    1. ‘The micro-banking division of Bank Rakyat Indonesia: a flagship of rural micro-finance in Asia’ by Hans Dieter Seibe
    2. ‘Mainstreaming Grameen Banking’ by Fabrizio Felloni, Hans Dieter Seibel and Andres Cornejo
    3. ‘The Bank of Khyber’ by Amjad Ali Arbab
    4. ‘Wholesale microfinance: Sonali Bank, Bangladesh’ by M. Abdul Awal and Abul Kalam Azad
    5. ‘Microfinance through self-help groups: an Indian Experiment – case study of the State Bank of India’ by Vijay Kulkarni
    6. ‘Canara Bank, alanganallur Branch, madurai district, Tamil Nadu, India’ by R. Srinivasan
    7. ‘Oriental Bank of Commerce’s microfinance project’ by Ravinder Yadav
    8. ‘Icici Bank’ by Tara Nair, M.S. Sriram and Viswanath Prasad
    9. ‘Microfinance at Banque du Caire, Egypt’ by Cathryn Carlson
    10. ‘Strategic partnerships in microfinance: the case of the Commercial Bank of Zimbabwe’ by Kenneth Rufasha
    11. ‘Equity Building Society’s market-led approach to microfinance in Kenya’ by Graham A.N. Wright and James Mwangi
    12. ‘FINADEV SA: the first commercial bank in microfinance in West Africa-Benin’ by Laté Lawson and Herman Messan
    13. ‘Banco Solidario’ by Melita Sawyer and María Soledad Jarrín
    14. ‘Bancafé, Guatemala’ by Job Blijdenstein
    15. ‘The service company model: Sogesol in Haiti’ by Elizabeth Rhyne
    16. ‘The American Bank of Kosovo (ABK)’ by Veronica Gilbert and Roshika Singh
    17. ‘Commercial banks in microfinance in Georgia’ by Teona Mikadze and Guillemette Jaffrin
    18. ‘Agricultural Bank of Mongolia’ by J. Peter Morrow, Jay Dyer and Robin Young

    Part II: CONCLUSIONS

    Index
  • Details
    Sub Title N/A
    Author Malcolm Harper
    Editor Sukhwinder Arora
    Number of Pages 208
    Format Paperback / softback